Shipping policy

1. General Shipping Terms

GATSBY WEARS is committed to processing and shipping customer orders in a timely and professional manner. This Shipping Policy explains the terms and conditions governing order processing, shipping, delivery, and related matters.

2. Order Processing

All orders are subject to confirmation, availability, and payment verification. Orders are normally processed within 1–3 business days after successful confirmation of the order.

Processing time does not include transit or delivery time.

3. Shipping Coverage

We deliver products to locations within [Bangladesh / selected international destinations / both]. Delivery availability may vary depending on the customer’s shipping address, courier service coverage, and operational limitations.

4. Delivery Time

Estimated delivery timelines are as follows:

  • Inside Dhaka: 1 BUSINESS DAY
  • Outside Dhaka: 1-2 BUSINESS DAY
  • International Delivery: DEPEND ON THE CARRIER
  • All delivery timelines are estimates only and may vary due to circumstances beyond our control, including but not limited to weather conditions, political disruptions, courier delays, customs procedures, public holidays, or force majeure events.

5. Shipping Charges

Shipping charges, if applicable, shall be communicated to the customer at the time of order confirmation or checkout. Shipping fees may vary depending on:

  • Delivery location
  • Package size or weight
  • Order value
  • Courier charges
  • Applicable taxes, duties, or customs charges for international shipments

6. Customer Responsibility

Customers are responsible for providing accurate and complete shipping information, including:

  • Full recipient name
  • Correct address
  • Valid phone number
  • Any special delivery instructions

[Your Business Name] shall not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

7. Delivery Confirmation

An order shall be considered delivered when it is marked as delivered by the courier service, handed over to the customer, or received by any person present at the delivery address.

Customers are advised to inspect the package at the time of delivery. Any visible issue with the package should be reported immediately.

8. Delayed or Failed Delivery

While we aim to ensure timely delivery, [Your Business Name] does not guarantee exact delivery dates unless expressly agreed in writing.

In the event of a failed delivery due to customer unavailability, refusal to receive, incorrect address, or non-response, the customer may be required to pay additional delivery charges for re-shipment.

9. Risk and Title

Risk of loss or damage to the goods shall pass to the customer upon delivery of the product to the customer or the designated delivery address, unless otherwise required by applicable law.

10. Damaged, Missing, or Incorrect Items

If the customer receives a damaged, defective, missing, or incorrect item, the customer must notify GATSBY WEARS within 24 hours of delivery, along with proof such as photographs, invoice copy, and packaging details.

Failure to report within the stated period may affect the ability to process the claim.

11. Shipping Delays Beyond Control

GATSBY WEARS shall not be liable for any shipping delay caused by events beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Road or transport disruption
  • Customs delays
  • Strikes or labor disruptions
  • Political unrest
  • Government restrictions
  • Courier service interruptions

12. International Shipping

For international shipments, the customer shall be solely responsible for any applicable:

  • Customs duties
  • Import taxes
  • Clearance fees
  • Regulatory charges
  • Local delivery restrictions

International orders may also be subject to customs inspection and processing delays.

13. Refusal of Delivery

If a customer refuses delivery after shipment, any shipping, return shipping, customs, or handling charges incurred may be deducted from any eligible refund, unless the refusal is due to an error attributable to GATSBY WEARS.

14. Contact

For any shipping-related inquiry, customers may contact:

GATSBY WEARS
Phone: +8801794658088
Email: contact@gatsbywears.com
Address: 23,GAUSUL AZAM AVENUE,SECTOR-14,UTTARA,DHAKA-1230